Mercure Sapporo - Luxury hotel - FAQ


When is the Check in and Check out time?

Check in: 2p.m.
Check out: 11p.m.
*Check in/out time may vary depending on bookings.

Is there any free parking lot inside the hotel?

We do not any free parking lot, there are 3 contracted parking lots operating 24 hours instead.
Please click here for more information.

Is there any convenience store around the hotel?

Yes! There are Lawson and 7-eleven on the right hand side from the entrance, you can get there within a minute!
If you are a fan of Family Mart, it located nearby Susukino station Exit 3, please turn to your left hand side at the entrance, it takes around 3minutes by walk.

Is package delivery service available?

Package delivery service is available for guests. Please note that package delivery service is only available within Japan and only accept sending it by prepayment.
Please write down your booking name and check-in date on the delivery slip beforehand if any.

Smoking and Non-smoking rooms are both available?

All room types are non-smoking room.
Smoking room is located on 4/F.
*Click HERE to see our guest rooms.

List of room’s amenities and equipment

  • Toothpaste paper, toothbrush
  • Shampoo conditioner
  • Body Soap
  • Hairbrush
  • Hairdryer
  • Pajamas
  • Shaving
  • Slipper
  • Cotton swab/cotton set
  • Refrigerator
  • Safety box
  • Air humidifier purifier
  • BS/CS broadcasting,
  • Shoe shine
  • Electric kettle
  • Coffee, black tea, green tea
  • Ice bucket
  • Glass
  • Trouser press (only superior and privilege rooms available)
  • Clothes Brush (only superior and privilege rooms available)

Is there any coin laundry service?

on 6/F, 9/F and 12/F are available.
Please note that the machine cannot stop or pause once it gets started.
Please prepare coins beforehand.

Is there any laundry service?

Yes, please take your clothing to the reception by 10a.m., laundry will be finished on the same day around 7p.m., we will leave you a message when it’s done.
Please note that if you cannot make it by 10a.m., it will be finished on the next day before 7p.m.

Is it possible to help us to make reservations in advance for local restaurant?

Due to the increasing of restaurant reservation’s cancellation without notified has been reported , we only could help guest who has already checked in. Thank you for your understanding and your cooperation.

Is there any vending machines in the hotel?

Yes, vending machines located on each floor and inside the smoking room on 4/F

Is there any fitness center inside the hotel?

Yes, we have a fitness room on 4/F. Please click here to see more.

How to call room-to-room?

Please press 7 then the room number you would like to reach.

When is the breakfast time?

7.00a.m. to 10.00a.m. (L.O. at 9:45a.m.)  For more information, click HERE.
*Open hours might differ.

Is there any public bath, hot spring, spa or massage houses?

No, we don’t have those.

Is there any rooms are toilet and bathroom separated type?

Yes! The Deluxe Twin Room and The Suite Room are toilet and bathroom separated!

Mercure Sapporo ☆☆☆☆address

札幌市中央区南4条西2丁目2-4, 0640804 Sapporo
Tel: 011-513-1100


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